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Resources > Patient Education

Patient Grievance and Complaint Procedure

Our patients are very important to us. We follow comprehensive Patient Grievance and Complaint procedures to help resolve problems that arise in a rapid and effective manner.

  1. When you have a concern that does not need to be addressed immediately, you may speak to the person delivering your equipment at the next visit.
  2. If you do not want to wait to speak to the delivery person, or if the issue you have involves our employee, call your service location to speak with the manager.
  3. If you wish to contact us in writing, you may do so by sending a letter to your service location; address attention manager, provide details of your issue, and contact information on where you can be reached.